Refund Policy

Effective Date: 12/12/2023

Last Updated: 12/01/2024

At esim-now.com, we strive to ensure your satisfaction with our services. Due to the digital nature of eSIMs, refunds may be subject to specific conditions as outlined below. By purchasing from us, you agree to the terms of this Refund Policy.

1. Refund Eligibility

You may be eligible for a refund if:

• The eSIM activation process was unsuccessful due to a technical issue on our end.
• The eSIM plan purchased is not compatible with your device, provided compatibility information was not clearly stated before purchase.
• You accidentally purchased the same eSIM plan more than once.

2. Non-Refundable Situations

Refunds will not be issued if:

• The eSIM has been successfully activated.
• The issue arises from device incompatibility due to user oversight (e.g., purchasing for a non-eSIM-supported device despite compatibility information being provided).
• You change your mind after purchase.
• The data plan or service has been used partially or fully.

3. Refund Process

To request a refund, please follow these steps:

• Contact Us: Email us at support@esim-now.com within 7 days of purchase.
• Provide Details: Include your order confirmation number and a detailed description of the issue.
• Evaluation: Our team will review your request and determine if it meets our refund criteria.

4. Resolution Timeline

Refund requests are typically processed within 7-10 business days after approval. Refunds will be credited to the original payment method used during the purchase.

5. Exceptions

We may issue refunds outside of these conditions at our sole discretion in exceptional cases. Such exceptions will be reviewed on a case-by-case basis.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us at:

• Email: support@esim-now.com